Post Orders for security posts
Post orders are the most underrated tool in the security
guard industry. Well conceptualized and written post orders will make the
difference between good and bad decisions being made in times of emergencies.
It will also make the difference if security guards and supervisors know
expectations clients have at a certain post or not. Post orders should be
customized for each site after communicating with the respective client. The
client should express his expectations and the security consultant should
comprise a security plan accordingly.
Many security companies will provide their security guard
with a generic book of post orders that includes more than 100 pages. That
leads to situations that security guards do not even open the post orders at
their job site. They do not exactly know what is expected by the security
company or the client. In general a post order should not be more than two
pages and should be written in simple language. It should outline in detail
what the security officer is responsible for, the reports he needs to write and
his emergency contacts. It should also outline the different risk factors at
the location and the security plan.
Field supervisors are normally responsible for more than ten
different posts. In order to coach and train effectively they will need an
effective training tool and the ability to look up requirements at a certain
site if necessary. Well written, effective, concise post orders will provide
that tool. Field supervisors can keep post orders for locations they are
responsible for with them at all times. They will be able to coach guards
effectively when they visit and they will be able to determine the best course
of action if contacted in an emergency.
As requirements and expectations set by the client change or
previously unmentioned risk factors are added post orders should be revised. A
best practice would be to communicate with the client every month and revising
post orders accordingly. As the post orders are revised, security plans should
change, supervisors and security guards should be retrained. It sounds like a
lot of work, but changes are normally minor. Revised post orders will result in
better service to the clients, because security officers and supervisors are
more aware of expectations and of how to execute the security plan.
Good posts that are well maintained will show clients that a
security company is effectively communicating and working to the clientís
expectations. Overall it will improve security officer satisfaction, because
they will exactly know what is expected of them and what they need to do. It
will improve the supervisorís ability to coach and train and it improves the
ability of the security company to provide great services.